Supervise activities of the Account Officers to ensure timely and efficient service delivery to customers.
Monitor key success factors to ensure that the Branch’s performance meet and surpass set target.
Monitor and analyze the macro environment to identify potential business opportunities for the bank and value creation for customers.
Review, Agree and Co-ordinate Action Plans for marketing retail and credit
Implement strategies for client solicitation and marketing customers in the
targeted industry segments.
Maintain good relationship with existing customers for prospective business
opportunities and formulate strategies to develop new markets and establish
relationships with new customers.
Achievement of established market goals/targets of assigned market group.
Maintain existing commercial relationships and identify/establish new ones.
Monitor loan accounts on a regular basis.
Identify corporate/commercial accounts needs/buyer values and proactively
seek to provide product/services to meet identified need as appropriate.
Supervise appraisal/review of corporate/consumer customer facility
Manage credit portfolios of assigned market team.
Regularly review customer segment marketing strategies/goals and make
Monitor and evaluate performance of relationship managers.
Discuss credits requirements with clients and oversee the development of
appropriate financing packages to meet customers’ needs.
Consult with Legal department for advice on adequate credit securities and
ensure perfecting of such securities.
Submit periodic reports on the Account Officers to the Areal Manager and
recommend remedial actions to correct deviations from plan.
Provide the Areal Manager with information for setting and implementing the
Region’s Operational Objectives and Goals.
Make spot client calls with Account Officers to monitor marketing quality and
to market the bank’s services and discuss various proposals.
Prepare the annual budget of the branch for the approval of the Area
The Branch Manager is responsible for providing superior customer experience in the branch while delivering sales results and plans that align with overall business targets or objectives; inspiring and creating a motivating environment through activity based team performance development; ensuring ongoing coaching and monitoring of staff activities and direct interactions with customers; ensuring adherence to operational controls, including legal, corporate and regulatory policies and procedures for the safety and security of customers and bank assets.
Bachelors (B.sc, B.Ed, B.eng, B.Arts)
Preferred years of experience